Communication is not Collaboration

Photo by Sarah Kilian on Unsplash

Every so often, I hear a cry. “These teams aren’t working well together! People don’t know what the others are doing!” and I groan (usually to myself), because I know what is coming. Some well-meaning person states the obvious solution: “we need more communication”. Most heads nod, while me and a few others make token objections or simply resign ourselves to the rest of the process. Someone else suggests building a knowledge…